1300 909 339sales@paymenthub.com.au
Frequently Asked Questions
Q. How long has PaymentHub been in business?
A. PaymentHub has been helping businesses around Australia for 6 years now. During that time, our systems and procedures have been refined to give your business “MORE TIME, MORE MONEY AND MORE FLEXIBILITY.”
During this time we have proven to be reliable and secure. We have an open mind when it comes to business and where we can assist you, either through tailoring our systems or processes to your business, we will help you where we can.
Q. I need a custom report for my business, can PaymentHub develop them?
A. Yes, we will gladly develop any additional reports you require at a small charge. These reports will be automatically sent to you at the intervals required by your business.
Q. I’m not really technically minded, how can PaymentHub help me with this?
A. PaymentHub’s online system has been built with you in mind. You want to be up and running quickly, without having to read large user manuals. If you are experiencing any problems getting started, simply call PaymentHub and we will step you through setting up your first 10 customers. We guarantee you will become an expert in PaymentHub Online within a week of using the system.
Q. Can I change payment and customer detail for individual customers?
A. Yes it is a simple process through PaymentHub to make these alterations. You can debit accounts on any working day and at whatever intervals agreed to with your customer. All changes through PaymentHub are made instantaneously.
Q. Can I alter a customer’s payment terms or payment schedule?
A. Yes, PaymentHub provides you with a simple editing feature that will allow you to change the payment amounts, edit a single payment within the schedule or skip one or more payments. We are committed to giving you MORE TIME and through our online direct debit system you can manage these alterations easily and simply. If the contract between you and your customer changes however, you may need to complete a new direct debit form.
Q. When do I receive my funds from PaymentHub?
A. PaymentHub clears funds to your account daily. The basic clearance rules are as follows:
- Payments collected on Monday – clear to your account on Friday
- Payments collected on Tuesday, Wednesday and Thursday – clear to your account the following Monday
- Payments collected on Friday – clear to your account the following Tuesday.
At any time, you can log into PaymentHub and get live status updates on your payments. Every time PaymentHub deposits funds into your account, you will receive an email containing the payment details as well as having the same reports posted to your secure PaymentHub payment site.
Q. What happens if a payment fails?
A. PaymentHub will notify you immediately through our failed payment report. You will receive an email detailing the customer, reason for failure, how many times the customer has failed in the past and their contact details for immediate follow-up. We can also notify your customer of the failure through our SMS facility.
Q. Do You Charge for Defaults and Payment Failures?
A. No, there are no additional fees when a payment fails. At PeopleHub you will only pay your standard transaction fee giving you more money to spend on your business.
Q. Can PaymentHub integrate with my membership software?
A. PaymentHub has a strong development area and have published a programming interface (API) that will allow your software to integrate seamlessly with our payment system. You will be able to update customer details and payment information in your membership software and it will be automatically updated in PaymentHub.
Q . What kind of reports will I receive from PaymentHub?
A. PaymentHub will email you important reports such as out “Payment Summaries” which provide detailed information on the deposit PaymentHub has made to your account and “Failed Payment Summaries” that detail the reason why a customer’s payments have failed. All reports are sent in a printable format as well as in a spreadsheet so you can also run your own analysis. All reports are sent daily.
Q. How quickly can I get my PaymentHub account set-up
A. We can have you set-up and ready to commence payment processing within 24 hours.
Q. Can PaymentHub automatically send out payment reminders to my customers?
A. PaymentHub can send both email and SMS reminders to your customers letting them know their payment is about to be made. No only does this give your customer peace of mind, it also reduces the chances of your customer’s payment defaulting – saving you time and your customer from incurring fees from their bank.
Q. Do I have to pay any set-up costs to get my clients on your file?
A. No, if you are creating customers in our system, you will never have to pay a set-up fee. We will simply provide you with our easy to use online system and you create the customer file. PaymentHub will only charge a small fee to enter the form at your request, otherwise it is FREE.
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- You Get Paid Faster, Keep Customers Longer:You pay a single fee per transaction. No hidden surprises. No set-up fee, monthly fees, or annual fees for our direct debit service. No lock in contracts and importantly, no default fees if your client misses a payment.
- You Get More Flexibility: Every business is individual. PaymentHub direct debit allows you to create the billing options and payment schedules that suit your business.
- You Save Time: No need to call us to make changes to your clients. You can do it all in minutes. Our simple and easy-to-use interface allows you to add and remove clients and change payment schedules and amounts.
- You Get More Help Getting Started: We're the only direct debit company that truly 'gets' the competitive edge you can gain from PaymentHub and we will help you set-up and get running quickly.
- You Get More Support: You know your business, we know direct debit. When you're busy with your business and need help along the way, we will help you.
a billing system that gives you more time, more money and more flexibility... from
